Cancel or Change


Can I cancel or change the date?

Yes, you can cancel or change the date or seat location up to 3 days before the performance date. To change the date or location, you have to check the availability on our site before asking to change. There is a 20% fee off the ticket price for canceling and changes.  No refund for the prepaid fees.


Seating locations and accessibility


When will I know my seat locations?

When you select a date and go over to checkout, you can find the seat number. If you look up many tickets at once, you may not be able to get a seat. In this case, separate inquiry or contact us

For Group, we will indicate your seats on your request confirmation whenever possible. Some theatres do not provide this information, but the box office will give you the best seats they can within your selected seating section.


Are groups seated in partial-view locations?

No, unless indicated, all of the seats we sell have a full view of the stage.


Will our group be seated together?

The box office will try to seat your group as close together as possible, depending on availability.


What if I have a special seating request?

Seating requests can be added to the notes when you place your order. We will work with the box office to accommodate you when possible.


What if members of my group have trouble walking or mobility issues?

Most Broadway theatres do not have elevators or escalators. If someone in your group cannot easily use stairs, consider placing an order for the orchestra section—usually on the ground floor. Call us at 1-201614-5959 if you have questions about a specific venue.


How do I find out about accessibility for audience members with disabilities?

Venues can accommodate ADA seating with advance notice, including wheelchair locations, transfer seats with folding armrests, companion seating, and more. Be sure to note your ADA needs in your request. Visit www.theatreaccess.nyc for more information on ADA seating and other programs for audience members with disabilities.


Theatre etiquette


What to wear to the theatre?

While there is no required dress code, going to the theatre is a special occasion and many people do dress for the event.


Can I use my phone at the show?

Phones must be turned off during the performance, but you may be able to take pictures and share your experience before and after the show, and at intermission. Many theatres offer free WIFI, and shows have great ways to share social content and be a part of the conversation.


Can I bring my food and drinks to the theatre?

Outside food and beverages are not permitted in the theatre.


What if I show up late?

Always arrive at the theatre before curtain time, especially if you’re picking up tickets at the box office. Seating a large group takes time, and while many shows do allow seating for latecomers, some cannot.


Placing a request


Can I place a last-minute ticket request?

Sure, we can accept requests up until very close to the performance, depending on the show. Last-minute group requests may require you to provide a method of payment upfront.


How does my group get our tickets?

Individual tickets are delivered electronically by email. We will send an e-ticket link URL to access.

For Group tickets, if there is a time before your performance date, your tickets can be mailed to you via FedEx. Charges will apply. Tickets cannot be mailed to a P.O. Box or outside of the U.S. Tickets can also be held at the box office at no additional charge.


Paying for group tickets


When is my payment due?

Due dates vary by show and are determined by your show’s box office. Your confirmation will indicate the due date for payment. If you need an extension or have questions about your due date, please contact us at 1-201-614-5959.


Can I pay by credit card?

Of course! Your confirmation will contain instructions for paying by credit card.


Can I split my payment into multiple checks or credit cards?

No, we are only able to accept one payment per group order.

General group sales questions


How can I get in touch with your office?

Text our team at 1-646-470-1008 or email us at support@broadticket.com. Our normal hours are 9 am–5 pm.



How many people are considered a group?

Group minimums can vary by the show—generally between 10 to 20 tickets. The minimum for each performance is indicated on the individual show’s page on this site.


Are there any special discounts for students?

Many shows offer special discount rates for student groups. Some box offices require a letter on organization letterhead before they approve the special student rate.


Where can I get seating maps for a venue?

Every show page on this site contains a seating chart for that venue. (Click the date)



What if my purchased show has closed?

If a show closes or cancels a performance, we will contact you with details and will help arrange tickets to a new show or

a refund. If you already have received your tickets, you might be asked to mail them back to complete your refund.



What if there is a snowstorm and my show is canceled?

Performances are rarely canceled due to weather conditions. If a show is canceled, we will make every effort to reschedule your group, or we may issue a refund if rescheduling is not possible.



When should I plan to arrive for the show?

Theatres are generally open for seating 30 minutes before curtain time. There may be a wait to enter the theatre, due to security. Give your group plenty of time to get to the theatre and find their seats.